Returns and refunds
We want you to be happy with your order. If something is wrong with it, tell us and we will put it right.
Your right to cancel
Under section 44 of the Electronic Communications and Transactions Act you may cancel an order placed on this website within 7 days of receiving it, without giving a reason. Goods must be returned unused, unopened and in their original packaging, and you carry the cost of returning them.
What we cannot take back
For food safety reasons we cannot accept the return of spices, foodstuffs or prepared items once the packaging has been opened. This does not affect your rights where a product is not of the quality you are entitled to expect.
Damaged, spoiled or incorrect orders
If your order arrives damaged or spoiled, or is not what you ordered, contact us within 48 hours of delivery. We will collect it at our cost and either replace it or refund you in full, whichever you prefer.
How refunds are paid
Refunds are made in South African Rand to the same method used to pay. Once approved, please allow up to 10 business days for the money to reflect. Card refunds are returned to the card that was charged; we cannot refund to a different card or account.
